| IT Monitoring & Management Tools | |||||
|---|---|---|---|---|---|
| Solution Areas | Details | Plan Options | |||
| T&M | Bronze | Silver | Gold | ||
| Centrally Managed Antivirus | Single pain of glass to view device antivirus status | ||||
| DNS / Web Filtering | Prevents users from opening infected websites | ||||
| Security Updates & Patch Management | Force latest security patches and updates for Windows and Mac OS | ||||
| Computer & Server Monitoring | Device Online Monitoring | ||||
| Disk Space Monitoring & Remediation | |||||
| Laptop Battery Life Monitoring | |||||
| UPS Monitoring & Remediation | |||||
| Memory Usage Monitoring & Remediation | |||||
| Hard Drive Monitoring & Remediation | |||||
| Ransomware Detection | |||||
| Hard Drive Encryption * | Protect personal and confidential data on your hard drive | ||||
| Onboarding & IT Documentation Maintenance | Identify and document users, applications, infrastructure, vendors and login credentials | ||||
| Secure Remote Device Access | Allows our support staff to solve issues remotely | ||||
| Network Monitoring & Management * | Continuous, real-time knowledge of your entire network infrastructure | ||||
| Customized Client Portal | Cyber Security Training | ||||
| New User & Computer Set Up Forms | |||||
| Support Ticket Management | |||||
| Internal Company Document Storage | |||||
| Real-Time Technology Insights & Reporting | |||||
| Customized Dashboards | |||||
| Asset Lifecycle | |||||
| IT Planner & Budgeting Tools | |||||
* If purchased through The Miller Group
| IT Support & Consulting | |||||
|---|---|---|---|---|---|
| Solution Areas | Details | Plan Options | |||
| T&M | Bronze | Silver | Gold | ||
| IT Support & Help Desk | Remote Break / Fix IT Support | / Hour | / Hour | ||
| Onsite Break / Fix IT Support | / Hour | / Hour | / Hour | ||
| Add / Change / Remove Management | / Hour | / Hour | |||
| New Hardware Installs | / Hour | / Hour | / Hour | Flat | |
| Vendor Management | |||||
| Priority Response Time | 4-8 Business Hours | Avg. < 15 Min | Avg. < 15 Min | Avg. < 15 Min | |
| IT Consulting Management Team | Account Manager / Procurement Specialist | ||||
| Technical Account Manager | |||||
| Technology Review Meetings | |||||
| Deep Dive Technology Audits / Assessments | |||||
| Monthly Vulnerability Scans | |||||
| IT Efficiency & Automation Consulting | |||||
| Strategic Security Consulting | |||||
| Compliance Management | |||||
| Project Management & Implementation |
|---|
| All projects follow an upfront discovery phase followed by a defined Statement of Work |
| Multi-Factor Authentication / Password Policy |
| Microsoft 365 Migrations |
| Cloud Migrations |
| Office Moves / Set Up |
| Network Equipment Install / Replacement |
| Server Replacement |
| Endpint Encryption |
| Security Solutions |
| Application / Website Development |
| Data Automation |
| Backup & Disaster Recovery |
|---|
| All solutions are customized based on your data recovery objectives |
| Image-Based Backup & Business Continuity |
| File-Based Cloud Backup |
| Office 365 Backup |
| Security & Compliance Solutions |
|---|
| All security solutions are customized based on your needs |
| Endpoint Detection & Response (EDR) |
| Microsoft 365 Secure Score |
| Mobile Device Management |
| Information Protection |
| Identity Management |
| Anti-Phish, Anti-Spam, Anti-Malware for Email |
| Additional A La Carte Services & Solutions |
|---|
| All solutions are customized based on your needs |
| Microsoft 365 Licensing |
| Website Hosting & Management |
| VoIP Phone Solutions |
| Domain & DNS Registration |
| Electronic Recycling & Data Destruction |
