The Miller Group Ranks 5-Star Service For Manufacturing Firm’s Microsoft 365 Migration Project
For modern businesses, email is a lifeline.
It provides an exact and direct line of communication, an ongoing record of those communications, a digital filing cabinet for backups of key documents, and more.
It’s instantaneous, can deliver important files, and doesn’t require the immediate attention that a phone call does.
For all these reasons, businesses need an email system that directly fits their purposes and meets their needs. That’s why this manufacturing firm got in touch with The Miller Group.
Download our client’s story of success here
The Problem
This manufacturing firm needed to migrate their email accounts from an existing Microsoft 365 tenant to one specific to their organization.
Doing so would give their staff more convenient and secure access to their email accounts. Organization-wide, this would promote more effective and consistent communication.
However, undertaking a project like this is easier said than done. There are several concerns related to migration.
During the transition, you could lose some key files without backup or redundancies to replace them. Or, the already expensive migration takes longer than you expected and adds what you thought was avoidable downtime to your staff’s work life.
Finally, once it gets installed and launched, you find out the platform is overly complicated and difficult to learn, leading to more downtime for your staff.
For all these reasons, this manufacturing firm enlisted The Miller Group’s expert help…
The Solution
To manage this project, we used our migration tool to handle all the email migration tasks. This entailed moving mailbox accounts and OneDrive data from one tenant to the other (while leaving Microsoft Teams and SharePoint data where it was).
TMG deployed our remote agent to the client’s PCs to assist with changing Outlook settings and remote support. The mailboxes that will be converted to shared mailboxes will need a license assigned to the account during the migration, which was released at go-live after they are converted.
On the day of the migration, we had a team of technicians standing by to provide remote help for any users with issues that came up post-migration.
The Result
As a result of this seamless Microsoft 365 Migration, this manufacturing firm now has its email access fully integrated into the existing tenant. This gives them easier communication and management across the enterprise.
“It is a pleasure to work with the TMG team,” says Sherman, a member of the firm’s staff.
That’s why this firm’s staff rated our service 5/5 stars—in other words, the project went perfectly and achieved the ideal result for our client.
