IT Management Plans
| Co-Managed | Fully Managed | |
|---|---|---|
| Status | Expires 12/31/2027 for non-dedicated internal IT clients | |
| What Is It | Shared IT model with core tools and optional collaboration | Complete IT ownership for a single monthly fee |
| How It Works | Support is initiated by your team | We proactively manage your environment |
| Reactive, billed hourly | Inclusive monthly fee | |
| Focused on resolving issues | Focused on stability, issue prevention, and layered security | |
| Key Characteristics | Primarily reactive | Proactive issue prevention |
| Shared responsibility | Full IT environment accountability | |
| Gaps in ownership may exist | Continuous optimization and improvement | |
| Alert response varies based on workflow | Standardized and consistent outcomes | |
| Incentive Alignment | TMG is compensated when issues occur | TMG is compensated to prevent issues and ensure stability |
| Business Outcomes | Variable costs and shared accountability | Predictable spend, reduced risk, and operational stability |
