In today’s tech-dependent world, businesses heavily rely on us to support their operations and drive growth. However, it’s not enough to simply hire us based on our reputation or services alone. To truly maximize the benefits of your IT support company, it is crucial to know The Miller Group on a deeper level.
Here’s a secret: IT professionals agree that you can tell how good a client is going to be by the questions they ask. So, whether you’re working with us or still getting to know us to make sure you get the answers you need to better understand what you’re paying for.
5 Questions To Ask Your IT Support Company
Does The Miller Group understand your strategy?
Understanding your business strategy enables us to align our services with your goals and objectives. By having a clear understanding of your strategic direction, we can tailor your IT solutions to support your specific needs. Whether it’s expanding into new markets, implementing innovative technologies, or streamlining operations, we fully comprehend your business strategy and can provide strategic guidance and implement solutions that drive your success.
We understand your business strategy and we can act as a trusted advisor. We can offer valuable insights and recommendations on how technology can be leveraged to achieve your strategic objectives.
By staying informed about your business goals, we can proactively identify opportunities for improvement, suggest innovative solutions, and help you stay ahead of the competition. This partnership fosters a collaborative environment where The Miller Group becomes an integral part of your business strategy, working together toward shared success.
When we understand your business strategy, we can effectively support your initiatives, scale your services, and onboard new users during mergers or acquisitions. We can align our solutions with your goals, provide strategic guidance, and act as a trusted advisor. This level of understanding and collaboration ensures that technology becomes an enabler for your business strategy, driving growth and success.
What’s Our 5-year plan?
This is a simple concept, but it’s almost always overlooked by IT clients. Have you ever asked us what our macro business plan is?
You may be surprised by what you find out. Some companies are simply seeking more and more clients in order to grow their value and seek a buyout. Others are looking to rapidly expand and diversify. Often, our business plan, if realized, can affect the quality of service the clients receive.
Make sure to keep this in mind and keep an eye on us as we grow and develop. It may give you insight into changes in service quality, or potential new offerings we may be able to make available to you.
How do we handle renewal/termination of service?
Always have an exit strategy—there’s a chance that you’ll find managed services in general, or we, in particular, aren’t right for you. Or, the opposite could happen: you’ll be perfectly satisfied with the services and will want to renew them.
That’s why it’s smart to know how the renewal/termination process will work ahead of time:
- Should the managed services contract terminate, or does it require a monthly or annual renewal?
- Will you incur any penalties for ending your service before the expiration date?
- What is considered acceptable, in the contract, for us to cancel the agreement on our end?
What is their track record?
Whether this is The Miller Group you’re considering or your current IT support company, it’s important to look at the capabilities in the most exact terms available.
- Do they have KPIs, benchmarks, scorecards, or other qualitative trackers available for review?
- What is their CSAT, and how has it changed over time?
- What stats can they provide on your service ticket resolutions over the past quarter?
What do our other clients say?
No matter how great an IT support company may seem, remember that you can’t take their word for it; or, not entirely. It’s important to seek testimonials and case studies about a potential partner before you sign on the dotted line.
Furthermore, where available, it’s a good idea to talk to our other clients. Whether it’s a peer group, a monthly happy hour get-together, or an annual appreciation client social, this is a great opportunity to find out how other clients are benefitting from our services and whether you could change your approach to service usage.
It’s Never Too Late To Know More
The bottom line is that you should always be striving to make better use of the investment you’ve made in IT services. The Miller Group doesn’t disengage clients to pay hundreds or thousands a month just for the occasional password reset or workstation installation. When you pay attention, the better ROI you’ll get.
I hope you enjoyed this article covering 5 Things You Should Know About Your Current IT Support Company! If you want to see more of our Tech Blog, Click Here. We value your input and want to hear if there are any technology topics you are wanting us to cover. If you have any requests let us know in our Live Chat!
Joe Svoboda is the CEO of The Miller Group. He started with The Miller Group in 1998 as a service technician and was promoted to Service Manager in 2006. After Mike Miller’s passing in 2011, Joe was tapped to guide The Miller Group in the company’s next chapter. He provides strategic direction and has helped established The Miller Group as one of Missouri’s most capable IT firms.
