“The Miller Group came in organized and explained things to my level which made the process much easier than it had ever been.”

Overview:

Heitkamp Masonry had been experiencing slow response and extremely poor communication from their previous IT provider. They recognized that the lack of support was affecting their business and knew it needed to change.

Joan Grass, Office Manager, said, “They took the pressure off of me. The Miller Group came in organized and explained things to my level which made the process much easier than it had ever been.” She also said, “Hardware today can be so complex and our backups were inconsistent. I never knew if I could rely on the backups or not. The Miller Group made understanding the hardware easier and I can sleep at night now knowing I have a consistent backup device (Datto) in place.”

Solution:

TMG worked first to extensively document all technology in the environment allowing us to get a 360-degree view. We properly onboarded Heitkamp by implementing our Net Admin procedures and Best Practices checklist. Once completed, we were able to easily resolve ongoing issues. We made sure to communicate each step with the client.

We’ve since completed migrating Heitkamp Masonry to Office 365 and installed a consistent, reliable backup device (Datto) so all data on their server can be recovered in minutes.

Results:

Grass said, “I don’t think we’ve had any downtime at all since The Miller Group came in. Aside from a super brief wifi issue because of our internet provider, we’ve been up and running very consistently. The Miller Group really is a great fit for businesses like ours.” Also, the staff at Heitkamp says they’re looking forward to more tips, tricks, and training on the software side. This includes more tutorials on Microsoft Teams, the latest business tool in the Office 365 suite of products that Heitkamp has started to use.