VoIP Phone Solutions

Why VoIP?

VoIP (Voice over IP) Phone Solutions offers a phone system and service hosted completely from the cloud. As the market becomes more and more globalized, keeping up with the competition requires progressive communication technology. Small and medium-sized businesses like yours need the same advanced and reliable communication solutions as large companies do, but without the high costs or frustrating complexity.

There’s a reason why businesses large and small are switching to VoIP. Through its trusted nation-wide partner network, Cytracom offers scalable, HD-quality VoIP solutions with over 150 features. These features include a virtual assistant, voicemail-to-SMS, and powerful call management at a low flat rate. Lower your telecom costs and increase your productivity. Reason enough?

VoIP Phone Features Include:

Mobile Integration

Integrate your mobile devices with the Cytracom Find-Me feature, which enables you to detect the type of call ringing and respond as you see fit. Plus, receive voicemails through your mobile email client!

Call Center Functionality

With the VoIP phone, you can efficiently add up to 2,500 users to our scalable call center module. Includes queues with the ability to set specific ringing strategies, agent monitoring/barging, and much more. Need a unique setup? Our team can configure complex rules to create the perfect solutions for your business.

Advanced Reporting

Drill down and gain access to precise data with Insights, our powerful reporting feature. Create reports easily using filters such as phone number dialed and system user, or let our system provide you with a graph of your data based on your filter and search VoIP settings.

Call Recording

Use this feature to record calls by phone number, ring group, or call queue. Activate scheduling, setup file retention policies, and choose to have files automatically transferred to your server. Listen to call recordings in the Cytracom portal 24/7 anywhere you have access to the internet.

Park Presence

Share a “line” with other users as you would using an old key system. Rather than transferring a call to an extension that may be busy, this feature allows you to park a call to a shared physical key that shows the presence of a caller to other users in the office. VoIP makes it easy.

Centralized Device Management

Administer all your devices from a single point: the Cytracom portal. This feature saves you time and eliminates the need to access each phone individually to make most changes. And with templates, you can perform a complete device setup in less than 3 minutes.

evolution

Evolve - Don't Get Left Behind

Simplify your space and rid your closet of outdated, bulky phone equipment. Stop worrying about the system you have becoming obsolete—Cytracom’s hosted solution will future-proof your business’ communications requirements. What about the phones themselves? Those can become obsolete too, but now you can fully evolve with Cytracom. You’ll never have to pay for devices again. We provide forever free hardware; our device upgrade program lets you keep the equipment up-to-date over time.

Over 150 Enterprise-Class Features

Park Presence
Centralized Device Management
Voicemail to Email/SMS
Auto Attendant
Direct Inward Dialing (DID)
Web Portal Interface
Dial-by-Name Directory
Call Conferencing
Extension Mapping

Soft Phone Support
Holiday Routing
Ring or “Hunt” Groups
Call Queues and Agents
Call Recording
Reporting and Analytics
Custom Hold Music
Cloud Extensions
Intercom/Paging

Find me
Call Activity Filtering
Advanced Call Management
Custom Caller ID Tagging
User Presence Indicators
Incoming Call Blocking
Time Frames
Conference Bridging
Component Based Forwarding

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Managing IT for small and medium sized businesses in St. Louis since 1985.