“The staff at TMG quickly grasped the nature of our IT issues and patiently and cost-effectively walked us through every challenge and change needed. Within a very short time, we realized the value of TMG’s “all-covered” support service option and continue it to this day.”
Overview:
O’Connor Insurance became a Miller Group client because they knew solid, all-covered IT support was an investment that would pay off for their success. O’Connor is known for the high-level insurance programs and services it provides for community associations like condominiums and subdivisions as well as businesses and personal insurance needs.
As Mollie Wells said, “When I joined O’Connor Insurance Agency as Operations Manager in early 2014, the first item at the top of the project list was an IT system under stress. For years, the co-owners son (a technology specialist) had provided daily hands-on attention to the agency’s needs and kept everything running smoothly. But, after he moved out of state, it was an uphill challenge and a different IT support vendor created the stress.”
O’Connor was referred to The Miller Group by a principal at a fellow insurance agency who knew our solid support.
“From the very first meeting with Joe and Stephen, we knew we were on the right track,” Mollie said.
Solution:
TMG met with O’Connor multiple times to discuss an implementation plan. Solutions for them began with launching our “best practices” policies in order to clean up user and hardware issues, then evolved into installing a new Datto backup and disaster recovery device.
Wells says, “We were committed to investing in an upgraded IT system and building a solid relationship with a quality IT support company that we could count on to help take us to the next level in our continuing growth track. The staff at TMG quickly grasped the nature of our IT issues and patiently and cost-effectively walked us through every challenge and change needed. Within a very short time, we realized the value of TMG’s “all-covered” support service option and continue it to this day… and downtime is a word that isn’t heard within our staff’s conversations anymore.
Results:
In Wells’ words, “When we didn’t think it could get any better, TMG took it to the next level in 2017. Their proactive “Miller Group Way” is now providing a superior level of IT security and stability through monthly visits by our TMG Network Administrator, Chris Roberts. This ongoing, on-site evaluation ensures that our IT assets and configuration continues to align with the gold standard and best practices of the “Miller Group Way” and our increased business productivity needs.”
Joe Svoboda is the CEO of The Miller Group. He started with The Miller Group in 1998 as a service technician and was promoted to Service Manager in 2006. After Mike Miller’s passing in 2011, Joe was tapped to guide The Miller Group in the company’s next chapter. He provides strategic direction and has helped established The Miller Group as one of Missouri’s most capable IT firms.
