Base Plans
| IT Monitoring & Management Tools | |||||
|---|---|---|---|---|---|
| Solution Areas | Details | Plan Options | |||
| T&M | Essentials | Complete | |||
| Per Device | Per User | 2024 | |||
| Centrally Managed Antivirus | Single pain of glass to view device antivirus status | ||||
| DNS / Web Filtering | Prevents users from opening infected websites | ||||
| Security Updates & Patch Management | Force latest security patches and updates for Windows and Mac OS | ||||
| Computer & Server Monitoring | Device Online Monitoring | + Remediation | + Remediation | ||
| Disk Space Monitoring | + Remediation | + Remediation | |||
| Laptop Battery Life Monitoring | |||||
| UPS Monitoring | + Remediation | + Remediation | |||
| Memory Usage Monitoring | + Remediation | + Remediation | |||
| Hard Drive Health Monitoring | + Remediation | + Remediation | |||
| Ransomware Detection | |||||
| Onboarding & IT Documentation Maintenance | Identify and document users, applications, infrastructure, vendors and login credentials | ||||
| Secure Remote Device Access | Allows our support staff to solve issues remotely | ||||
| Network Monitoring & Management * | Continuous, real-time knowledge of your entire network infrastructure | ||||
| Customized Client Portal | End User Training Courses | ||||
| New User & Computer Set Up Forms | |||||
| Support Ticket Management | |||||
| Internal Company Document Storage | |||||
| Real-Time Technology Insights & Reporting | |||||
| Customized Dashboards | |||||
| Asset Lifecycle | |||||
| IT Planner & Budgeting Tools | |||||
| Microsoft 365 Management & Consultation | Summary of your configurations, security posture based on system configurations, user behavior, and other security-related measurements | ||||
* If purchased through The Miller Group
| IT Support, Account Management & IT Consulting | |||||
|---|---|---|---|---|---|
| Solution Areas | Details | Plan Options | |||
| T&M | Essentials | Complete | |||
| Per Device | Per User | 2024 | |||
| IT Support & Help Desk | Remote Support / Help Desk | FULL HOURLY RATE | DISCOUNTED HOURLY RATE | ||
| Onsite Support | FULL HOURLY RATE | FULL HOURLY RATE | DISCOUNTED HOURLY RATE | ||
| Add / Change / Remove Requests | FULL HOURLY RATE | DISCOUNTED HOURLY RATE | |||
| Onsite Hardware Installation | FULL HOURLY RATE | FULL HOURLY RATE | DISCOUNTED HOURLY RATE | FLAT FEE | |
| Vendor Management | DISCOUNTED HOURLY RATE | DISCOUNTED HOURLY RATE | |||
| Priority Response Time | 4-8 BUSINESS HOURS | AVG < 15 MIN | AVG < 15 MIN | AVG < 15 MIN | |
| IT Management Team | Dedicated Account Manager | ||||
| Dedicated Technical Account Manager | |||||
| IT Audits & Best Practice Assessments | ANNUALLY | ANNUALLY | QUARTERLY | ||
| IT Efficiency & Automation Consulting | ANNUALLY | ANNUALLY | AS NEEDED | ||
| Strategic Security Consulting | ANNUALLY | ANNUALLY | AS NEEDED | ||
| IT Policies & Procedures | |||||
| Cyber Insurance Readiness | LOW INSURABILITY | LOW INSURABILITY | HIGH INSURABILITY | ||
| IT Security & Compliance Management Solutions | ||||
|---|---|---|---|---|
| Solution Areas | Details | Plan Options | ||
| T&M | Essentials | Complete - 2024 | ||
| Multi-Factor Authentication (MFA) ** | Provides an additional layer of security by verifying your identity using more than one method (ex: username/password + code on cell phone) | |||
| Endpoint Detection & Response (EDR) ** | Monitors your entire business for suspicious behavior to detect cyberattacks, isolate infected computers, and alert admins | |||
| Endpoint Encryption ** | Protects confidential data on the hard drive from theft or unauthorized access | |||
| Mobile Device Management (MDM) ** | Provides the ability to automate, control, and secure administrative policies on laptops, smartphones, tablets, or any other device connected to an organization's network | |||
| Information Protection / Data Loss Prevention ** | Provides detection and prevention of data breaches, exfiltration, or unwanted destruction of sensitive data | |||
| Identity & Access Management ** | Ensures that authorized - and only authorized people - have access to the technology resources they need to perform their job functions | |||
| Email Security ** | Automatically scans email for spam, unlawful interception, phishing, malicious attachments, and encryption of outbound emails | |||
| Vulnerability Management | Ongoing process of identifying, assessing, reporting on, managing and remediating cyber vulnerabilities | |||
| Third Party Penetration Testing | Authorized simulated attack performed on a computer system to evaluate its security posture | |||
| Compliance Assistance | Collaborate with your team to ensure employees and activities across the organization are in line with laws, regulations, and requirements (PCI, HIPAA, Cyber Insurance, NIST, CMMC, FINRA, etc) | |||
| End User Cybersecurity Training & Simulated Phishing Testing | Human beings are usually the biggest cause of cybersecurity incidents. The more prepared they are, the lower the risk of a breach. | |||
** Included with Microsoft 365 Business Premium Licenses after initial implementation
Additional IT Services
| Project Management & Implementation |
|---|
| Project Work is defined as any service designated to add or improve functionality or capacity; in other words, any work that is not designated to support existing systems or users. Each project is customized based on scope, desired outcome, and technical demand. We build around your schedule and ensure the project is done on time, within budget, and without any surprises. |
| Multi-Factor Authentication / Password Policy |
| Microsoft 365 Migrations |
| Cloud Migrations |
| Office Moves / Set Up |
| Network Equipment Install / Replacement |
| Server Replacement |
| Security Services Implementation |
| Application / Website Development |
| Data Automation / Microsoft Power Platform |
| Backup & Disaster Recovery |
|---|
| All solutions are customized based on your data recovery objectives |
| Image-Based Backup & Business Continuity |
| File-Based Cloud Backup |
| Office 365 Backup |
| Full Disaster Recovery Testing & Planning |
| Additional A La Carte Services & Solutions |
|---|
| All solutions are customized based on your needs |
| Cloud Solutions |
| Microsoft 365 Licensing |
| Website Hosting & Management |
| VoIP Phone Solutions (Cytracom or Microsoft) |
| Domain & DNS Registration |
| Electronic Recycling & Data Destruction |
