Support Plans & IT Solutions

IT Monitoring & Management Tools
Solution Areas Details Plan Options
T&M Bronze Silver Gold
Centrally Managed Antivirus Single pain of glass to view device antivirus status
DNS / Web Filtering Prevents users from opening infected websites
Security Updates & Patch Management Force latest security patches and updates for Windows and Mac OS
Computer & Server Monitoring Device Online Monitoring
Disk Space Monitoring & Remediation
Laptop Battery Life Monitoring
UPS Monitoring & Remediation
Memory Usage Monitoring & Remediation
Hard Drive Monitoring & Remediation
Ransomware Detection
Hard Drive Encryption * Protect personal and confidential data on your hard drive
Onboarding & IT Documentation Maintenance Identify and document users, applications, infrastructure, vendors and login credentials
Secure Remote Device Access Allows our support staff to solve issues remotely
Network Monitoring & Management * Continuous, real-time knowledge of your entire network infrastructure
Customized Client Portal Cyber Security Training
New User & Computer Set Up Forms
Support Ticket Management
Internal Company Document Storage
Real-Time Technology Insights & Reporting
Customized Dashboards
Asset Lifecycle
IT Planner & Budgeting Tools

* If purchased through The Miller Group

Provides Advanced and Customized Options

IT Support & Consulting
Solution Areas Details Plan Options
T&M Bronze Silver Gold
IT Support & Help Desk Remote Break / Fix IT Support / Hour / Hour
Onsite Break / Fix IT Support / Hour / Hour / Hour
Add / Change / Remove Management / Hour / Hour
New Hardware Installs / Hour / Hour / Hour Flat
Vendor Management
Priority Response Time 4-8 Business Hours Avg. < 15 Min Avg. < 15 Min Avg. < 15 Min
IT Consulting Management Team Account Manager / Procurement Specialist
Technical Account Manager
Technology Review Meetings
Deep Dive Technology Audits / Assessments
Monthly Vulnerability Scans
IT Efficiency & Automation Consulting
Strategic Security Consulting
Compliance Management

Indicates full hourly rate

Indicates reduced hourly rate

Project Management & Implementation
All projects follow an upfront discovery phase followed by a defined Statement of Work
Multi-Factor Authentication / Password Policy
Microsoft 365 Migrations
Cloud Migrations
Office Moves / Set Up
Network Equipment Install / Replacement
Server Replacement
Endpint Encryption
Security Solutions
Application / Website Development
Data Automation
Backup & Disaster Recovery
All solutions are customized based on your data recovery objectives
Image-Based Backup & Business Continuity
File-Based Cloud Backup
Office 365 Backup
Security & Compliance Solutions
All security solutions are customized based on your needs
Endpoint Detection & Response (EDR)
Microsoft 365 Secure Score
Mobile Device Management
Information Protection
Identity Management
Anti-Phish, Anti-Spam, Anti-Malware for Email
Additional A La Carte Services & Solutions
All solutions are customized based on your needs
Microsoft 365 Licensing
Website Hosting & Management
VoIP Phone Solutions
Domain & DNS Registration
Electronic Recycling & Data Destruction