Transfer a call in Teams

Desktop

Transfer your one-on-one calls in Teams.

1. When you’re in a call, select More actions > Transfer in your call controls.
2. Start typing the name of the person you want to transfer the call to and select them when they appear.
3. If they’re in your org and using Teams or Skype for Business, turn on Ring back if there’s no answer to send the call back to you if the recipient doesn’t answer.
4. Select Transfer to complete the transfer or the dropdown arrow to choose one of the following options:
   • Work to transfer the call to their Teams number
   • Work voicemail to send it straight to their voicemail
   • Any other numbers (like their mobile number) they added to their account

Consult then transfer

You may want to check in with someone before you transfer a call.

1. When you’re in a call, select More actions > Consult then transfer.
   
2. Under Choose a person to consult, start typing the name of the person you want to reach and select them when they appear.
3. Consult with them by calling or using chat.
4. When you’re ready, hit Transfer.

Note: If enabled by your IT admin, anyone who’s on a PSTN line will hear music when you initiate Consult then transfer.

Anyone with an Enterprise Voice or Business Voice license can do this, not just delegates.

Mobile

Transfer your one-on-one calls in Teams.

1. When you’re in a call, select More actions > Transfer.
2. Choose Transfer now.
3. Start typing the name of the person you want to transfer the call to. When they appear, select them to complete the transfer.

Consult then transfer

You may want to check in with someone before you transfer a call.

1. When you’re in a call, select More actions > Transfer.
2. Choose Consult then transfer.
3. Start typing the name of the person you want to reach and select them when they appear.
4. Consult with them by calling or using chat.
   
5. When you’re ready, hit Transfer.

Anyone with an Enterprise Voice or Business Voice license can do this, not just delegates!